Order Modification Request

At Burju, we understand that circumstances may arise, and you may need to make changes to your order. While we cannot guarantee modifications, we strive to accommodate your requests whenever possible. Please follow the guidelines below for changing your order:

1. Timeframe for Modification:

  • Within 24 Hours: If you wish to modify your order and it's within 24 hours of submission, you have the opportunity to make changes. Please act promptly to increase the likelihood of a successful modification.
  • After 24 Hours: After this initial period, modifications are not guaranteed as our team will likely have begun processing your order.

2. How to Request a Modification:

  • Email Request: Send an email to info@burjushoes.com with either "Cancel Order" or "Change Order" as the subject. Include your order number and the specific details of the changes you'd like to make.

3. Pre-shipment Modifications (Within 24 Hours):

  • If your request is received within the first 24 hours of order submission and before the merchandise is shipped, we will do our best to accommodate your changes.

4. Post-shipment Modifications (After 24 Hours):

  • If your request is made after the 24-hour window or after the merchandise has been shipped, you will need to follow our standard return policy upon receiving your order.

5. Return Policy:

  • Details on our return policy can be found here for your reference.

6. Contact Information:

  • For order modification requests, please contact us at info@burjushoes.com. Ensure you include relevant order details and use the appropriate subject line.

Important Note:

  • While we strive to assist with order modifications, we cannot guarantee changes after the initial 24-hour period. Your understanding is appreciated, and we will do our best to ensure your satisfaction.